Privacy Policy

At our website, portal, or software, we are committed to transparency and honesty in disclosing how we gather, utilize, and share user personal information. The term 'personal information' refers to any data that can identify an individual, either independently or when combined with other data.

We assure users that their personal information will only be used for the purposes outlined in this Privacy Policy. Our dedication to safeguarding user data is unwavering, and by using our website, portal, or software, you implicitly agree to comply with this Privacy Policy and its terms.

Categories of Personal Information We Collect

Our website, portal, or software may gather various types of personal data to serve diverse purposes:

Personal Information Provided by Users

To facilitate government decisions on visa applications, we collect a spectrum of personal information submitted by applicants through an online form. This includes full names, addresses, dates of birth, travel plans, passport details, and sensitive details like gender, ethnicity, religion, health, criminal record, family background, and genetic information.

Requested Documentation

For visa processing, we occasionally request essential documentation such as IDs, passports, resident cards, birth certificates, bank statements, letters of invitation, and parental authorization letters concerning minors.

Device Information

We gather information about users' devices, including laptops, mobiles, and tablets, such as IP addresses, browser and operating systems, geographical locations, and user habits and preferences, contributing to a comprehensive understanding of user interactions.

Utilization of Personal Information

The information collected is applied in various ways pertinent to the specialized services we provide:

Processing Visa Applications and Document Processing/ETA Documents

We employ the personal information furnished by applicants on our online form to process their visa applications, sharing this information with relevant authorities for visa approval or denial.

Communication with Users

Collected information is utilized for effective communication, responding to emails, managing requests, addressing queries, and sending notifications regarding visa application statuses.

Enhancing Website and Service Experience

We use diverse programs to analyze collected information, aiming to enhance the overall user experience by improving both services and the website.

Compliance with Legal Requirements

There may be instances where we need to share users' personal information to adhere to various laws and regulations during legal proceedings, investigations, or audits.

Other Purposes

User data may be utilized for additional purposes, such as verifying compliance with our Terms and Conditions and Cookie Policy, enhancing security measures, or aiding in preventing fraudulent activities.

Sharing of Personal Information

We strictly avoid sharing personal information with third parties except in specific circumstances:

With Governments

We share the information entered in online applications and provided documentation with the government for processing visa requests.

With Third-Party Service Providers

Our website, portal, or software engages third-party service providers for specific tasks, sharing only necessary information for these providers to carry out their functions.

With Our Affiliate Companies

Being a global business, we collaborate with affiliate companies, sharing information and transferring data between our internal offices.

For Legal Purposes

In compliance with laws or regulations, we may disclose personal information to relevant authorities, both within and outside the user's country of residence, during legal processes, investigations, or audits.

We may need to disclose personal information to enforce our Terms and Conditions or policies, protect our operations and those of our affiliates, preserve privacy, rights, or safety, pursue legal remedies, or limit civil damages.

Management and Deletion of Personal Information

Users can contact us at any time to request the deletion of their personal information or to obtain an electronic copy of all collected data.

Security and Retention of Personal Data

Personal information is securely stored on servers protected by passwords, firewalls, and physical security measures. High-security protocols are employed to prevent loss, theft, misuse, and alteration. Data is retained for three years before automatic deletion, adhering to relevant laws and regulations. Users acknowledge that the responsibility for ensuring information security during internet transmission lies with them.

Amendments to this Privacy Policy

We reserve the right to make changes to this Privacy Policy without prior notification. Any modifications take effect upon publication, and it is the user's responsibility to stay informed of the terms, particularly at the time of purchasing services or products.

Third-Party Websites

Our website may include links to third-party websites not operated by us. We bear no responsibility for the privacy policies or practices of linked third-party sites. We advise users to carefully review the privacy policies of all third-party sites before disclosing any personal information.

Children’s Data

As outlined in our Terms and Conditions, parents and guardians provide consent for us to collect and use minors' data on the online form solely for visa processing and related services.

Identity and Contact Information

Our website, portal, or software is owned by Ltd, a private company providing specialized online visa application, ETA, and travel document process services. We assist travelers in obtaining visas and related services from governments by offering expert help, guidance, and assistance.